All our orders are shipped using YODEL, Hermes, Parcelforce or DPD Couriers:
We utilize the couriers integrated desk dispatch systems to provide you with the best communication and service for your delivery.
To track a parcel, visit,
www.yodel.co.uk/receiving.aspx (if tracking starts JD000)
www.dpd.co.uk/content/how-can-we-help/index.jsp (If tracking starts 15976 or 680)
www.myhermes.co.uk ((If tracking has 16 digits without letters))
www.parcelforce.co.uk (If tracking starts EK)
Delivery Options & Limitations:
Regular Delivery - Allow upto 7 days
We attempt to deliver all our items as quickly as possible however as many items are manufactured to order, we ask that you please allow upto 7 days. If you require your item urgently, please use the express delivery option.
** Note, due to courier limitations, we are not able to offer express delivery to Northern Ireland, Republic of Ireland & Highlands. If this option is selected in those areas we will attempt to deliver as soon as possible to you, please allow upto 3 Additional working days.
**Please note working days are Monday to Friday. As an example, Express orders placed on Friday evening will leave on Monday for delivery between Tuesday & Thursday.
**Cut off time is 12 Noon.
Regular delivery is £5/ order. Please allow upto 7 days for the item to arrive.
UK Express delivery is charged at an additional £1.95 per order (£5+£1.95). Express orders are shipped out same day if ordered before 12 noon (excluding Weekends). Due to a variety of shipping factors eg, remote location, Islands, made to order product, nobody at home, etc, we CANNOT GUARANTEE next day delivery. Express orders take 2-3 days to arrive.
The delivery communication process:
When your order is dispatched from our warehouse, an email/ text will be sent to you, it will notify you that the goods are on the way and will provide you with tracking information & contact details.
A second email/ text will be sent to you once the items are ready to leave the couriers warehouse (usually early on the day of delivery) This will provide you with an estimated time for the delivery so you can make your preparations. Should you not be able to meet the slot, there is a link which may be followed to rebook the delivery to a more suitable time.
What happens if i miss the delivery?
If you miss the delivery, a card will be left, the courier will also attempt to retry the delivery the following day. Should you miss the second delivery you will be asked to collect the item from a provided location. Should they not hear from you in 10 days, the order will be returned back to our warehouse.
Once it is returned to our warehouse, a re-delivery cost of £10/ parcel inc vat will be required to release the goods.
We deliver across the UK & Irish Mainlands, we are not able to offer delivery to the following locations, Isle of Man, Shetlands, Orkneys & Western Isles. (We do deliver to a number of additional European countries through local websites, please see base our website footer for our current list of international websites or call our office). Should an order be placed for delivery to one of these locations, we will contact you to discuss the possibility of re-arranging your delivery to an available postcode area. If this is not a possibility we will arrange an immediate refund.*